Answers to common questions about Smart AI Inventory (Smart Inventory), published by Clap Technology. Most features work on your device without an account. For anything not covered here, email help.smartinventory@claptechnology.com.
Getting started
What is Smart Inventory?
Smart Inventory helps you organize physical items in storage containers. You create locations (such as a garage or basement), add rooms and containers inside them, then catalog items with photos and notes. Optional Premium AI can suggest item names and descriptions from photos you submit.
Do I need an account?
No. Core inventory features — locations, containers, items, photos, QR labels, backup, and on-device vision — work without signing in. A Premium AI account is only required if you choose to use cloud AI vision.
Where is my data stored?
Your inventory database, item photos, and preferences are stored locally on your device. We do not upload your full inventory to our servers by default. See our Privacy Policy for details.
Locations, rooms & containers
How is inventory organized?
Smart Inventory uses a simple hierarchy:
- Location — a place such as a house, garage, or storage unit
- Room — an area inside a location (optional but useful for large sites)
- Container — a box, bin, shelf, or other storage unit that holds items
- Item — something stored inside a container
How do I add a location?
Open the Locations tab, tap Add location, and enter a name. You can add rooms and containers from the location detail screen.
Can I move a container to a different room?
Yes. Open the container, use the placement or edit options, and choose a new room or location. Items inside the container move with it.
Adding items
How do I add an item?
From the Home tab or a container screen, tap Add item. You can:
- Photograph item — use the camera to capture a photo and optionally run vision identification
- Add manually — enter the name and details yourself
What is on-device vision?
On supported devices, the app can analyze a photo on your phone using ML Kit to suggest what an item might be. This processing stays on your device and does not require an account.
Can I search for items?
Yes. Use search from the Home tab to find items by name. On iOS you can also set up a Siri shortcut for voice search (see the Siri setup card on the More tab).
Premium AI
What is Premium AI?
Premium AI is an optional cloud service that analyzes photos you submit and returns suggested item names and descriptions. It requires a free account and uses a vision quota. Additional quota can be purchased as consumable in-app purchases, or you may subscribe to an Unlimited monthly plan where offered for unlimited Premium AI while the subscription is active.
When are my photos sent to the cloud?
Only when you actively choose Premium AI for a photo. Standard on-device vision and local inventory features do not upload your photos to our servers.
Are AI results always correct?
No. AI suggestions are starting points only — always review and edit names and descriptions before saving. Premium AI does not provide professional appraisals, safety assessments, or legal classifications.
How do I sign in?
From the Home tab, open the Premium AI card. You can sign in with Sign in with Apple (recommended on iPhone) or with email and password. Both methods use the same Premium AI account model — one account holds your free trial, vision packs, and subscription.
What is the free trial?
New Premium AI accounts may start with a limited number of free photo analyses for a short period (shown in the App when you register). The free trial does not auto-renew and is separate from any subscription free trial offered in the App Store.
How do I buy more vision quota?
Sign in to Premium AI from the Home tab, then purchase a vision pack or Unlimited monthly subscription from the Premium AI card. Purchases are processed by the Apple App Store or Google Play and apply to the account you are signed in to. See our Terms of Use for refund information.
Should I subscribe or buy a vision pack?
Vision packs are one-time purchases that add a fixed number of Premium AI photo analyses, valid for 90 days from purchase. They do not auto-renew. Choose a pack if you use Premium AI occasionally.
Unlimited monthly is an auto-renewable subscription for frequent users — unlimited Premium AI while active, typically $19.99/month (or the price shown in the store). Cancel anytime; access continues until the end of the paid billing period.
Important: While Unlimited monthly is active, your pack balances are saved but not used. After the subscription ends, any active packs apply again.
What is Unlimited monthly?
Where offered, Unlimited monthly is an auto-renewable subscription (typically $19.99/month, or the price shown in the store) that gives you unlimited Premium AI photo analyses while the subscription is active. Cancel anytime in your device subscription settings; access continues until the end of the paid billing period. If you also have consumable pack balances, they are saved but not used until your subscription ends.
Which account receives my purchase?
Always the Premium AI account you are signed in to on Home when you buy or restore. Use the same sign-in on every device. Purchases do not apply to a different email or Apple sign-in unless you are signed in to that account.
Purchases & subscriptions
What is Sync purchases?
Sync purchases (on the Premium AI card when you are not subscribed) finishes activating consumable vision packs if payment succeeded but your balance did not update. It does not replace subscription management — subscriptions update automatically after purchase.
What is Restore subscription?
If you subscribed to Unlimited monthly on another device or reinstalled the app, tap Restore subscription on the Premium AI purchase card while signed in to the same Premium AI account. This refreshes subscription status from the App Store.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple or Google, not inside the app. While subscribed, use Manage subscription on the Premium AI card (opens your store subscription settings), or go directly to Settings → Apple ID → Subscriptions on iPhone. On Android, use Google Play subscription settings. Cancellation stops future renewals; access continues until the end of the paid period. See Terms of Use for details.
Can I transfer my subscription to another account?
No. An Unlimited monthly subscription is linked to one Premium AI account and one Apple ID (or Google account). If you see a message that the subscription is already linked to another account, sign in to that Premium AI account or contact support.
Are vision packs refundable?
Consumable pack purchases follow Apple and Google refund policies and are generally non-refundable once quota is delivered. See our Terms of Use for refund request instructions.
Premium AI troubleshooting
I subscribed but still see a pack balance (or no Unlimited status)
Make sure you are signed in to the same Premium AI account you used when subscribing. Tap Restore subscription, wait a few seconds, and pull to refresh on Home. Subscription status can take a short time to sync after purchase.
Unlimited shows active but Premium AI requests fail
This usually means subscription status is still syncing to our server. Try Restore subscription, sign out and sign back in, wait a minute, and try again. If the problem continues, email support with your account email and approximate purchase time.
My pack purchase did not add quota
Stay signed in to the same account, then tap Sync purchases on the Premium AI card. If quota still does not update, contact support with your account email and the store purchase confirmation.
QR labels & scanning
What are QR labels for?
Each container can have a QR code label. Print or share the label and attach it to the physical container. Scanning the code with the app opens that container quickly — useful when boxes look alike.
How do I generate a QR label?
Open a container, tap the QR or label option, then Share or print the generated code. You can save the image to Photos or Files and print it from there.
How do I scan a label?
Open the Scan tab and point your camera at the container QR code. The app opens the matching container when the code is recognized.
Backup & restore
Why should I back up?
Inventory data lives on your device. If you lose, reset, or replace your phone, or uninstall the app without a backup, your data may be lost. Regular backups protect against that.
How do I create a backup?
Go to the More tab → Backup & restore → Back up.
The app creates a .zip file with your inventory and photos that you can save to Files, iCloud
Drive, email, or another location.
How do I restore a backup?
On the More tab, tap Restore and select a Smart Inventory backup file. You can replace all local data or merge with existing data, depending on the options shown. Keep backup files secure — anyone with the file can restore its contents.
Does backup include my Premium AI account?
No. Backups contain local inventory data only. Premium AI accounts, quota, and purchase history are managed separately on our server when you sign in.
Premium AI account
How do I create an account?
From the Home tab, open the Premium AI card. Tap Sign in with Apple or create an account with your email address and a password.
How do I delete my account?
Home → Premium AI (account card) → Delete account → confirm Delete permanently. If you have an active Unlimited monthly subscription on your account or on this device's App Store account, the App will block deletion until you cancel the subscription in the App Store (Manage subscription on the Premium AI card, or Settings → Apple ID → Subscriptions on iPhone).
Deletion is permanent and removes your login, display name, and active premium entitlements on our server. It does not cancel Apple or Google billing — cancel subscriptions separately. It also does not delete local inventory on your device. See the Privacy Policy for data retained after deletion.
Can I delete my account while subscribed?
No. While an Unlimited monthly subscription is active, you must cancel it in the App Store first. Deleting your Premium AI account does not stop Apple billing, and subscriptions cannot be transferred to another account. After your subscription ends (or you cancel and it expires), you can delete your account from the Premium AI card.
I deleted my account — can I restore my purchases?
You may register again with the same email, but that creates a new account. Prior purchases, quota, and history from a deleted account are not restored automatically. Contact support if you believe a purchase was not credited correctly before deletion.
Contact support
Still need help? Email us at help.smartinventory@claptechnology.com. Include your device model, app version (shown on the More tab), and a short description of the issue. For Premium AI or purchase problems, include the email on your account and, for Google Play refunds after 48 hours, your order number from the purchase confirmation email.